Everyone has had a bad customer service experience.
Maybe our feedback was ignored or our question wasn’t answered. Maybe we were treated poorly or our expectations weren’t met.
When you’re planning a special event, you definitely don’t want your guests to have a negative experience—especially when you consider that it takes 12 positive experiences to make up for one bad one!
The truth is, creating a positive experience for your guests is all in the details.
This resource identifies what details to pay attention to!
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